Update! OID BOXES have won the Tabletop Category at the EDIDA - Elle Deco International Design Awards - India 2018

Exchange and Refund Policy

EXCHANGE AND REFUND POLICY

We can accept requests for an exchange and refund in case you are not totally satisfied with your TWF product. We would of course appreciate if you could let us know the exact reasons of your request for an exchange or a refund. Please read the following terms carefully.

EXCHANGES

To be eligible for an exchange, you must intimate us within 48 hrs of receiving your product. Exchange requests shall only be fulfilled if the product has undergone transit damage, breakage or demonstrates a functional defect contrary to the promised product as shown on the our website. To initiate the exchange process, please send an email to care@towithfrom.com with digital pictures and clear explanation of the defect or damage. TWF and Unlike Design Co. shall be the sole deciding factors to determine the authenticity of your request. If your exchange request is approved, we will ask of you to send back the product to the following address with the original invoice and packaging. The TWF item must be couriered within 7 days of purchase to:

TWF by Unlike Design Co., 2159 D2 Vasant Kunj, New Delhi 110070, India

Once you have sent the product, please email us at care@towithfrom.com with the AWB number of your returned shipment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We shall try our best to fulfill your exchange request with the same product if it is within the above stated criteria. In case the same product is sold out or not in stock, we shall inform you of the same and may offer you a refund, for which credit will automatically be applied to your credit card or original method of payment, within 7 days.

RETURNS AND REFUNDS

The TWF refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. Also, to be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If these criteria are not met, your request for a refund may be rejected. TWF and Unlike Design Co. shall be the sole deciding factors to determine the condition of the returned product and the validity of your refund request.

To complete your return, we require you to send back the product to the following address with the original invoice and packaging. The TWF item must be couriered within 15 days of purchase to:
TWF by Unlike Design Co., 2159 D2 Vasant Kunj, New Delhi 110070, India

Once you have decided to return a product, please email us at care@towithfrom.com with your reason for dissatisfaction and request for refund and the AWB number of your returned shipment. We shall try our best to fulfill your request if it is within the above stated criteria. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@towithfrom.com.

IMPORTANT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service to return your product. We don’t guarantee that we will receive your returned item and shall not be responsible in case of non receipt.

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